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Your legal rights and account protection at dewa168

We built dewa168 around your account security and transparent terms. Your deposits via DANA, OVO, GoPay and QRIS are protected from the moment they enter your wallet, and…

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dewa168 Your legal rights and account protection at dewa168
REACH OUR LEGAL TEAM

Contact us about your legal rights or account status

Your questions about account terms, data handling, or withdrawal verification are answered directly by our support team. We respond to all legal inquiries within 24 hours across email, live chat and phone. Players in Makassar, Semarang and across Indonesia can reach us in English through any of these channels. Submit account closure requests, dispute a transaction or request a data summary using the contact form linked below.

Team online

Live chat

Open the chat window in your account lobby or on this site. Response time under 10 minutes during business hours. Available 7 days a week.

Email support

Send legal inquiries to [email protected]. Include your account number and a clear description of your request. We reply within 24 hours.

Phone support

Call our legal team Monday to Friday, 08:00–17:00 Indonesian time. Account verification required before we discuss account-specific details.

DATA AND SECURITY

How we protect your information and account

dewa168 encrypts all account data at rest and in transit using industry-standard SSL protocols. Your payment information is never stored on our servers; DANA, OVO, GoPay and QRIS transactions are processed directly…

Account encryption

All login credentials and session data are encrypted with TLS 1.3. Two-factor authentication available on your account settings page for extra security.

Payment data handling

DANA, OVO, GoPay and QRIS process payments directly. We never store card or bank details on our servers, only encrypted transaction IDs and timestamps.

Data retention

Account records kept for seven years post-closure for audit compliance. You can request deletion of non-essential data anytime through our support form.

Withdrawal verification

Every payout is cross-checked against your account balance and recent activity before transfer. Bank details are confirmed before first withdrawal.

Cookie policy

We use session cookies to keep you logged in and functional cookies to track lobby behaviour. No tracking cookies sold to advertisers. Clear cookies anytime in browser settings.

Request your data

Email [email protected] with subject 'Data Export Request' and your account number. We send a CSV file of all stored information within 14 days.

Your account rights and common legal questions

Open account settings, navigate to Legal & Account, and select Close Account. Your remaining balance is transferred to your registered bank account within 5 business days. Account data is archived securely for seven years. You can request account reactivation within 30 days; after that, a new account is required.

Before any payout, our system verifies your account balance, recent activity and registered bank details. Your identity is cross-checked against government records where required by law. All data is encrypted; your bank sees only your name and account number. Withdrawals via DANA, OVO, GoPay and QRIS complete in under a minute when verified.

Contact support within 14 days of the transaction with your account number and screenshot. Our team reviews deposit and withdrawal records, then confirms the status. If a payment failed, we investigate your bank or payment provider. Fraud disputes are escalated to our security team within 24 hours.

Access and eligibility depend on local law. Deposit and withdrawal limits vary by payment method and region. Check your wallet settings for your current caps. Contact support to request a limit increase or decrease; changes take effect within 24 hours.

Yes. Email [email protected] with 'Data Export Request' and your account number. We send a complete CSV export of deposits, withdrawals, login history and profile information within 14 days. The file is encrypted and password-protected for security.

Account records and transaction logs are retained for seven years after closure to meet financial compliance and audit requirements. Personal contact details can be deleted sooner; request this via email to support. Inactive accounts (no login for 12 months) may be archived earlier under our inactive account policy.

Contact support immediately via live chat or phone. Provide your last known login location and any suspicious transactions. We freeze your account within 2 minutes, verify your identity, and reset your password. Check all recent withdrawals; if fraudulent, our security team opens an investigation and may recover funds within 30 days.

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